Refund policy

We want you to be happy with your Food Safety Planner. This policy explains what to do if something isn't right with your order.

Damaged, faulty or incorrect items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us at info@gracefulconsultants.com.au within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund at no cost to you, including any return shipping.

Change of mind
We don't offer refunds or exchanges for change of mind.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Annual Subscription
You can cancel your Annual Subscription at any time before your next renewal date by emailing info@gracefulconsultants.com.au. Cancelling stops future renewals; planners from a renewal that has already been processed and shipped are covered by this policy in the same way as any other order.

Pre-orders
If you'd like to cancel a pre-order before it ships, email us and we'll refund you in full.

Returns
Please contact us before sending anything back. If a return is needed, we'll give you instructions. Returns should be sent to: Graceful Consultants Pty Ltd, 62 Timbury Street, Mango Hill QLD 4509.

Refunds
Approved refunds are made to your original payment method, usually within 3–7 business days, depending on your bank.

Questions? Email info@gracefulconsultants.com.au or call 0432 823 450.